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Frequent questions we receive:

  • 1. Why is my status on `Wainting queue`?

    Usually our servers are 100% loaded, so unfortunately sometimes it can take up to 24hours for the file to enter the processing queue.
    However, you are notified by e-mail if the decryption process is over and it's status (success or failure).
    If you are in a hurry please specify in the message box at step 2.

  • 2. Why is my status `Rejected`?

    Your status is rejected because you've sent an illegal file (like cracks,hacks etc), which usually are not even the real deal, but trojans, fake books etc, posted on different sites to make money by downloading or making surveys etc.
    We usually don't judge the contents of your encrypted files, but trust us, you will be very disappointed if you pay for the password and inside you will get a different book then the one in the title, or a fake program that doesn't work. So we prefer to avoid such cases.

  • 3. How much time takes the decryption process?

    Depends on the file type and the encryption algorithm.
    For doc, xls, ppt, decryption is done usually in a couple of minutes.
    For newer office files like docx, xlsx etc. decryption make take even 24-48 hours.
    For zip, eoc, pdf, rar files, decryption make take from a couple of hours to 1-2 days.

  • 4. Do you always recover the password?

    Not always. Sometimes we use some predefined tables(rainbow tables) to speed up the recovery process and the password is not available. However, if you have multiple files encrypted with the same password you can get big discounts for recovering additional files with the same password. Something like:
    10 Euros - up to 5 files
    20 Euro - up to 15 files

  • 5. How can I trust you? What if I pay and you don't deliver the file?

    When the decryption process is over, you will get some sort of proof (usually a part of the file as a picture or as text). If you need additional proof please contact us. There is no reason not to send you the file after you've made the payment.

    Please do not send files just to test the service.
    You are using precious server time and resources and you also contribute to global warming :).
    If you have a different question please don't hesitate to contact us here
  • The password is incorrect Word cannot open the document
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  • The cell or chart that you are trying to change is protected and therefore read-only
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